FREQUENTLY ASKED QUESTIONS

What kind of wax and wicks are used in Ninfe Home Candles?

Ninfe Home uses 100% cotton lead free wicks and non-toxic high quality wax. Our wax is very safe to burn – even in the presence of babies and individuals with allergies.

Are Ninfe Home products “vegan friendly”?

All our products are NOT TESTED on animals, are free from Parabens, PEGS and contain no animal by-products and can be considered as “vegan friendly”.

Can i recycle my Ninfe Home Candle containers?

We absolutley recommend to re-using our container.

Why is there a black residue around the rim of my candle jar?

A candle wick requires trimming between burns or if the candle has been burning continuously for two or more hours. The wicks should be trimmed to about 5mm from the wax, only then will the candle stop emitting carbon - the black residue.

Why aren’t diffusers and candles available in the same fragrances?

Each fragrance is designed to suit a particular product. Not all fragrances perform to their optimal level in all products. We simply are not comfortable releasing a product that does not meet our high standards.

CARE & PRECAUTION

To maximize your new candle life, we strongly recommend practicing these super simple guidelines:

• Always keep a burning candle within sight. Extinguish all candles when leaving a room or before going to sleep. Be sure the wick ember is no longer glowing.

• Never burn a candle on or near anything that can catch fire. Keep burning candles away from furniture, drapes, bedding, carpets, books, paper, flammable decorations, etc.

• Keep burning candles out of the reach of children and pets.

• Trim candlewicks to 1/8 inch each time before burning. Long or crooked wicks can cause uneven burning and dripping.

• Always use a candle-holder specifically designed for candle use. The holder should be heat resistant, sturdy, and large enough to contain any drips or melted wax.

• Be sure the candle-holder is placed on a stable, heat-resistant surface. This can help prevent heat damage to underlying surfaces and prevent glass containers from breaking.

• Keep the wax pool free of wick trimmings, matches and debris at all times.

• Always read and follow the manufacturer’s use and safety instructions carefully. Don’t burn a candle longer than the manufacturer recommends.

• Keep burning candles away from drafts, vents, ceiling fans and air currents. This will help prevent rapid, uneven burning, and avoid flame flare-ups and sooting. Drafts can also blow nearby lightweight items into the flame where they could catch fire.

• Always burn candles in a well-ventilated room. Don’t burn too many candles in a small room or in a “tight” home where air exchange is limited.

• Don’t burn a candle all the way down. Extinguish the flame if it comes too close to the holder or container. For a margin of safety, discontinue burning a candle when 2 inches of wax remains or 1/2 inch if in a container.

• Never touch or move a burning candle or container candle when the wax is liquid.

• Never use a knife or sharp object to remove wax drippings from a glass holder. It might scratch, weaken, or cause the glass to break upon subsequent use.

• Place burning candles at least three inches apart from one another. This helps ensure they don’t melt one another, or create their own drafts to cause improper burning.

• Use a snuffer to extinguish a candle. It’s the safest way to prevent hot wax splatters.

• Never extinguish candles with water. The water can cause the hot wax to splatter and might cause a glass container to break.

• Be very careful if using candles during a power outage. Flashlights and other battery-powered lights are safer sources of light during a power failure.

• Extinguish a candle if it repeatedly smokes, flickers, or the flame becomes too high.  The candle isn’t burning properly. Cool, trim the wick, then check for drafts before relighting.

• Never use a candle as a night light.

If you have any others question please let us know!